Mycomm is the hottest building for the Ministry of

2022-08-15
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Mycomm built a call center platform for the Ministry of human resources and social security

with the further deepening of e-government, call centers have gradually been widely promoted in government services. The call center customer service system uses the existing network to build a government service system, adopts a unified number, a unified communication interface with citizens, and a unified management, processing, and service quality system standard, so as to reflect one-stop service, improve the E-government process, improve the public service level, realize electronization, and improve public satisfaction

The Ministry of human resources and social security of the people's Republic of China (MOHRSS) is a Chinese state authority that coordinates the personnel management of organs, enterprises and institutions and the urban and rural employment and social security policies. At the Fourth Plenary Session of the first session of the Eleventh National People's Congress (March 11, 2008), the institutional reform plan of the State Council was reviewed and the sharpness of the puncture device was examined. At the same time, the state civil service bureau was established, which was managed by the Ministry of human resources and social security. The Ministry of personnel and the Ministry of labor and social security will no longer be retained. It was officially launched on March 31st, 2008, and its official station began operation on the same day

call center application in government departments

the government call center system provides a convenient and fast e-government service for the public. Citizens can contact the call center platform of government agencies through, fixed line, network, fax, etc., and can realize 24-hour inquiry of policies, regulations, and procedures; The examination and approval process and results can reflect, appeal and put forward reasonable suggestions on social issues of concern, such as urban management, environmental health, social security, employment, insurance, public utilities, etc; Measures that can be eliminated: adjust the degree, supervise and complain about the efficiency of government departments that can smoothly convert between various controls, and have formulated and revised more than 400 standards and codes of conduct for the new material industry. Through the call center, the functional departments of the government directly listen to the opinions of the masses, strengthen communication, enhance trust, improve public satisfaction with government services, and enhance the image of the government

to this end, the Ministry of human resources and social security has adopted mycomm call center to better serve the public. For mycom, this is the application of another national ministerial level unit after the China Insurance Regulatory Commission, the State Administration of Taxation and the General Administration of quality supervision, inspection and quarantine. This cooperation is undoubtedly another accumulation of mycom, about professional skills, industry qualifications, industry praise, good service quality and our strength to create win-win results

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